FAQ

ACCOUNT

What is 'My Account'? How do I update my information?

It is easy to update your Imindyourhealth account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Imindyourhealth. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

ORDER STATUS

What do the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

 

 

PAYMENT RELATED

How do I pay for a imindyourhelath.com purchase?

There are zero hidden charges when you make a purchase on imindyourhelath.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

Are there any hidden charges when I make a purchase on imindyourhelath.com?

There are zero hidden charges when you make a purchase on imindyourhelath.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 50 COD charges are applicable if your COD purchase is less than Rs 500.

What is Cash on Delivery?

If you are not comfortable making an online payment on imindyourhelath.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500

How do I pay using a credit/debit card?

Credit cards

We accept payments made using credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

How do I place a Cash on Delivery (COD) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order.

To Verify your order, we will give you a call to confirm the order.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for COD is Rd 10,000.

Rs 30 COD charges for orders under Rs 500.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to imindyourhelath.com reward points deducted from my Account?

In case your order is not successful and imindyourhelath.com reward points has been deducted from your account we would proactively initiate refund within 3 days.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@imindyourhelath.com or please give us a call with your order number for any clarification.

Why is COD not available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card

  DELIVERY RELATED

How do you ship your orders?

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our delivery service - courier partners such as Bluedart, FedEx etc. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We try to deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we try to deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our websitewww.imindyourhealth.com. Online tracking usually goes live within 24-48 business hours post shipping.

What are the shipping charges on imindyourhealth.com?

We deliver an order free of cost at your doorstep for all orders above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.

However, if you order amount is less than Rs 500, a minimum shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.

Why dispatch of heavy products take more than the expected time?

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Dispatch of heavy products take more than the expected time:

l. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.

2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)

3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.

4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.

5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

 

RETURNS & REFUNDS

What is the general return policy on Imindyourhealth?

14 Day Return Policy

We offer you complete peace of mind while ordering at Imindyourhealth - you can return all items within 14 days of receipt of goods.

If you are not satisfied with what you have bought, we gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

What should I do if I receive a Defective Item?

If an item is found defective, please get in touch with our customer care on info@imindyourhealth.com or call us on 080-40989090 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Imindyourhealth Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Sports: Return policy is applicable only in case of issues with size of the apparel or footwear.

Diabetes: Products in this category are NOT eligible for return

Beauty: Returns will be considered for change of color requests

Home Devices: Products in this category are NOT eligible for return

Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns

Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Cycling: There is no return policy for any cycle unless it is damaged in transit.

Pet Care: Products in this category are NOT eligible for return unless damaged in transit.

Parenting: Ovulation Kits and Diapers are NOT eligible for returns

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "Imindyourhealth.com's 14 Day Returns Policy"

In case of any queries, please write to our customer care on info@imindyourhealth.com or call us on 080-40989090

I need to return an item, how do I arrange for a pick-up?